FAQ

Got a question? We’ve got answers to our most common inquiries below. If you don’t find your answer here, please call or email.

Seminars, Registration, Group Rates and Cancellation

Hi, we’re sorry, but the Legal Aid Firm discount rate is made available only to those attorneys who are employed by legal aid firms.

When two or more attorneys register at the same time, they can select the “group rate” option. If only one attorney in your office registers and then at some point later another attorney wants to go, please call us and we’ll process the registration by hand so both of them receive the group rate.

We have a limited number of scholarships available for all of our programs. Scholarships are issued on a first come, first served basis. The bulk of scholarships, full or partial, are given to legal aid firm attorneys (attorneys that work at legal aid firms). Please call or email us with your request.

Yes, substitutions are allowed at any time, please just notify us by calling or emailing so we may update our registration list.

Seminar Cancellations: Should you be unable to attend for any reason, please inform us in writing (email is fine) no later than 14 days prior to the event and a credit voucher will be issued. If you prefer, a refund, less a $50 non-refundable deposit, will be issued.

No refunds or credits will be given for cancellations received within 14 days of an event. However, if you notify us within 14 days of an event, and wish to convert your in-person attendance registration to an Audio CD package (with handout), we can do so. A small additional shipping charge, and sales tax in CA, will be incurred. No shipping or tax charges are incurred for downloads.

If you prefer, we will issue a voucher for the amount paid if you notify us within 14 days.

Substitutions may be made at any time.

Webinars and Webcast Cancellations: Once log-in codes and passwords are issued for a webinar or webcast, a refund is not possible. If for any reason you cannot attend the event after you have received the codes, we will automatically convert your registration to an instant streaming/instant download or CD format and provide you with the information you need to access the recording after the program concludes and the recording is available.

Return/Refund Policy for Downloads/Tapes/CDs/DVDs: Downloads are non-returnable/non-refundable once purchased and received. Tapes, CDs and DVDs are returnable for a full refund or replacement if defective, within 90 days of purchase.

Shopping

That depends!

CD orders of a prior program: If the program has already been held and you paid by credit card, your CD will be shipped within 2 days of playing your order, via regular USPS mail. If you marked “pay by check,” then we’ll ship out your CD when we receive your check.

Download orders of a prior program: If you paid by credit card, your audio download will be immediately accessible in your account. If you marked “pay by check,” then you will have access to your download once we have received your check. We will notify you via email when that occurs. The fastest way to get your download, however, is to pay by credit card.

CD pre-orders for an upcoming program: If you paid by credit card, your CD will be shipped via USPS regular mail, within 2-3 weeks of the day the seminar is held. If you marked “pay by check,” the CD package will still be mailed within 2-3 weeks of the day the seminar is held, if we have received your check by then. If we have not received your check by then, we’ll give you a call and remind you that you need to send one in before we send you the CD set.

Download pre-orders for an upcoming program: If you paid by credit card, your download will be available in your account within 2-3 weeks of the day the seminar is held. We will notify you by email as soon as that occurs. If you marked “pay by check,” the download will be available in your account within 2-3 weeks of the day the seminar is held, if we have received your check by then. We will notify you by email as soon as your download is available. If we have not received your check by then, we’ll give you a call and remind you that you need to send one in before we can give you access to the download.

Shipping and Handling is $7.50. If you need your CDs overnight, please call us for an overnight shipping rate.

We accept Visa, Master Card and American Express.

Don’t worry, our server is secure! If you want the technical answer, here’s what our tech guy says: Our site uses SSL for encrypted HTTPS communication using RSA-256 encryption, protecting traffic between your web browser and the web server from interception. Payment information is handled by USAePay’s secure embedded system, and as a result, we do not store credit card numbers in our database.

If you want a more simple answer, here’s the scoop: we use the latest security encryption software to protect the site and your purchases and the only information in our database about you is the contact information you enter when registering for, or purchasing, a program. We do not store credit cards – all payments are processed through a third party (USAePay).

After you place your order you will receive a confirmation email that you may use as an invoice. If you need something other than the confirmation email as an invoice for your firm or agency, please email us.

Our shopping cart automatically generates a confirmation email as soon as you finalize your order. Emails frequently end up in spam folders. If you did not receive a confirmation email right after you concluded your online order, please check your spam folder. Please remember, that there are frequently two levels of spam folders – your server (talk to your IT guy or go directly to gmail’s spam folder) and then your own email program, such as Outlook or MacMail. You need to check both, but we always start with our own email program.

Be sure to white list us / add us to your address book. You’ll want to whitelist customerservice@PincusProEd.com.

You can also call us at (877) 858-3848 and we will email you again, and/or send the email to an alternate address.

Please note that government email servers are notorious for routing confirmation emails to spam folders.

Please email us [link] or call us at (877) 858-3848 and we will handle this personally for you.

Downloads and CD-related questions

CD orders:If you received a CD, look at the last page of your CD disc case and you will see a disc called “Resource Disc.” That has a .pdf of the handout and any other materials provided during the seminar. It also includes a self-study CLE certificate for CA, WA and FL. For IL, it will have an “Attestation” form that you need to fill out and mail to us before we can send you a CLE certificate (sorry – that’s the IL Supreme Court’s rule, not ours).

Download orders: Your download zip file will have a folder called “Resource Disc” or “Resource Disc seminar handouts and materials” or something along those lines.

Like the CD packages, that folder has a .pdf of the handout and any other materials provided during the seminar. It also includes a self-study CLE certificate for CA, WA and FL. For IL, it will have an “Attestation” form that you need to fill out and mail to us before we can send you a CLE certificate (sorry – that’s the IL Supreme Court’s rule, not ours).

Please give us a call and we’ll trouble shoot it with you. If you have not yet paid for the program, you cannot access the download until we receive your check or you call us with your credit card. We can be reached at (877) 858-3848.

Remember, if you ordered a program that has not yet been held, however, it won’t be in your account until 2-3 weeks after it is held since our programs are recorded live.

You can download to three computers.

Nope. You’ll need to download to your computer first, then import the .mp3 files into whatever program you use to play audio files (such as iTunes for apple products).

Please give us a call and we’ll see what we can do. Our number is (877) 858-3848.

We are so sorry that happened! Please give us a call or email us and we’ll replace it right away. You can call us at (877) 858-3848.

CLE

That depends on where you practice and whether you are attending a live program or are listening to an audio program. Please contact us directly at (877) 858-3848 or email us [link] with your questions. You can also contact your bar association directly for that information.

That depends on the program! Please go to the program’s web page and look for the tab that says CLE Credits for this information.