Terms and Refund Policies

Downloads:

We’re sorry, but we do not give refunds for audio downloads. Our audio downloads are tested independently by three different entities, on PCs and Macs, to be sure they work before we post them for sale. We are happy to two-day or overnight you replacement CDs if your computer will not download properly, you have an internet issue, if you cannot find your download folder or you cannot find the audio to play it once it has been downloaded. We are also happy to troubleshoot the issue with you or your IT person or have our IT person do the same with your IT person.

Please note – Microsoft broke its own Windows Media Player when they released the two most recent versions of Windows. If you have upgraded your computer to any of the most recent versions of Windows, you will need to use a different Media Player as Windows Media Player is not compatible with Widows 8.1 or Windows 10. This is not something that we have control over, so you may want to purchase CDs if you do not have a working Media Player. We recommend using Groove Music or VLC Media Player if you are using Windows 8 or Windows 10.

Recording policy: No audio or video recording of any program is permitted.

Seminar Cancellations: Should you be unable to attend for any reason, please inform us in writing no later than 14 days prior to the event and a credit voucher will be issued. If you prefer, a refund, less a $50 non-refundable deposit, will be issued. No refunds or credits will be given for cancellations received within 14 days of an event. However, if you notify us within 14 days of an event, and wish to convert your in-person attendance registration to an Audio CD package or Download (with handout and all materials/PowerPoints), we can do so. For CDs, a small additional shipping charge, and sales tax in CA, will be incurred. No shipping charge is incurred for downloads. We can also issue a voucher for the full amount paid if you notify us within 14 days and prefer not to have the audio recording.

Substitutions may be made at any time.

Reminder: The room temperature at hotels and other seminar locations are notoriously difficult to control. Please bring a sweater or jacket in case it gets cold and/or layer as if you are going to the movies so you are comfortable.