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Terms and Refund Policies
For In-Person Attendance: Should you be unable to attend for any reason, please inform us via email no later than 14 days prior to the event and a credit voucher will be issued. If you prefer, a refund, less a $50 non-refundable administrative fee, will be issued. No refunds will be given for In-Person Attendance cancellations received within 14 days of an event. However, if you notify us within 14 days of an event, and wish to convert your In-Person attendance registration to an Recorded Package CD/DVD or Download (with handout and all materials/PowerPoints), we can do so. For CD/DVDs, a small additional shipping charge, and sales tax in CA, will be incurred. No shipping charge is incurred for downloads. We can also issue a voucher for the full amount paid if you notify us within 14 days and prefer not to have the recorded package.
Webinars and Live Webcast Cancellations: Once log-in links are issued for a webinar or webcast (approximately one week before the program), a refund is not possible. If for any reason you cannot attend the event after you have received the log in links, we will automatically convert your registration to a download or DVD/CD format and provide you with the information you need to access the recording after the program concludes and the recording is available. For CD/DVDs, a small additional shipping charge, and sales tax in CA, will be incurred. No shipping charge is incurred for downloads.
Substitutions may be made at any time.
Return/Refund Policy for DVDs and CDs: CDs and DVDs are returnable for a full refund or replacement only if defective, within 90 days of purchase.
Our recorded packages are tested independently by three different entities, on PCs and Macs, to be sure they work before we post them for sale. We are happy to two-day or overnight you replacement CDs/DVDs if your computer will not download properly, you have an internet issue, if you cannot find your download folder or you cannot find the recordings to play it once the package has been downloaded. We are also happy to troubleshoot the issue with you or your IT person or have our IT person do the same with your IT person.
To troubleshoot your download or for detailed downloading instructions, please view our FAQ.
We’re sorry, but we do not give refunds for recorded package downloads unless you have not downloaded the package to your computer, which we can verify on our end via our shopping cart system that automatically records when and how many times a person has downloaded a program.
Recording policy: No audio or video recording of any program is permitted.
In Person Attendance Reminder: The room temperature at hotels and other seminar locations are notoriously difficult to predict – and is never under our control. Please bring a sweater or jacket in case it gets cold and/or layer as if you are going to the movies so you are comfortable.