Terms and Refund Policies
Pincus Passes:
We have annual Pincus Passes for law firms only, wishing to provide all or a portion of the attorneys at their firm access to any of our downloads or attendance at webinars. Please email info@pincusproed.com to discuss our Pincus Passes.
Webinar Attendance:
Like most of our competitors, each registration is per person only. This applies to webinars and live streaming of an in-person seminar.
Please do not share your log in information. We do check attendance at our webinars throughout the webinar and any person logged in who has not registered for the program will be asked to either purchase attendance for the program or log off. Any unpaid attendee who does not pay for the program will be forced out of the webinar room.
Seminar Cancellations:
For In-Person Attendance: Should you be unable to attend for any reason, please inform us via email no later than 14 days prior to the event and a credit voucher will be issued. If you prefer, a refund, less a $25 non-refundable administrative fee, will be issued. No refunds will be given for In-Person Attendance cancellations received within 14 days of an event. However, if you notify us within 14 days of an event, and wish to convert your In-Person attendance registration to an Recorded Package CD/DVD or Download (with handout and all materials/PowerPoints), we can do so. For CD/DVDs, a small additional shipping charge, and sales tax in CA, will be incurred. No shipping charge is incurred for downloads. We can also issue a voucher for the full amount paid if you notify us within 14 days and prefer not to have the recorded package.
Webinars and Live Streaming Cancellations:
Once log-in links are issued for a webinar, or Live Streaming attendance of an in-person event, (approximately one week before the program), a refund is not possible.
If for any reason you cannot attend the event after you have received your log in link, or if you missed the program, please contact us. We can convert your registration to OnDemand Streaming and provide you with the information you need to access the recording at your convenience via OnDemand after the program concludes and the recording is available.
Substitutions may be made at any time for any type of attendance.
If you wish to cancel your registration for a webinar prior to log-in links being issued, and do not want to convert your registration to OnDemand streaming, we can issue a refund, less a $10.00 admin fee.
Recorded Packages Policies:
Licenses to show our Recorded Packages to more than one person at a firm:
Like all of our competitors, each individual Recorded Package purchased can be viewed by only one person unless a license is purchased. Licenses are priced based on the number of attorneys expected to view the program after it is purchased (current and future attorney estimates included).
Please email us at info@pincusproed.com to discuss our licensing prices.
We also have annual Pincus Passes for law firms only, wishing to provide all attorneys at the firm access to any of our downloads. Please email to inquire.
This policy applies to either video or audio only packages.
Return/Refund Policy for DVDs and CDs:
CDs and DVDs are returnable for replacement or refund only if defective, within 90 days of purchase.
OnDemand Streaming and Recorded Package Downloads:
Our recorded packages are tested independently by three different entities, on PCs and Macs, to be sure they work before we post them for sale. Our OnDemand Streaming system is also tested prior to making them available to our customers. We are happy to two-day or overnight you replacement CDs/DVDs if your computer will not download properly, if you have an internet issue, if you cannot find your download folder, if you cannot find the recordings to play it once the package has been downloaded or if you cannot use OnDemand Streaming. We are also happy to troubleshoot the issue with you or your IT person or have our IT person do the same with your IT person.
To troubleshoot your download or for detailed downloading instructions, please view our FAQ first and if that does not solve your issues, please email us at info@pincusproed.com or call us at (877) 858-3848. Please note that we keep normal business hours and do not respond to tech requests after we close, including evenings or weekends.
To troubleshoot OnDemand Streaming, please call us or email us at the number and email address above.
We’re sorry, but we do not give refunds for recorded package downloads or OnDemand Streaming, unless you have not downloaded the package to your computer, or watched the program, which we can verify on our end via our shopping cart system that automatically records when and how many times a person has downloaded a program and/or our OnDemand Streaming records, which tell us how many times a program has been viewed.
Recording Policy:
No audio or video recording of any program is permitted.
In Person Attendance Reminder:
The room temperature at hotels and other seminar locations are notoriously difficult to predict – and is never under our control. Please bring a sweater or jacket in case it gets cold and/or layer as if you are going to the movies so you are comfortable.
Privacy Policy
With the exception of sponsored programs, we do not sell or give your contact or purchase information to any third party. For sponsored programs, we sometimes provide the names, firm names and addresses of attendees to the sponsor, but do not provide email addresses or phone numbers. You can opt out of this by sending us an email when you register for a program that has a sponsor (usually just our appellate programs). For our own marketing purposes, we maintain a database of your name, contact information and purchase history. We do not store and do not have access to credit card information. Cookies from our website may be placed on your computer for cache purposes (making our seminar pages load faster for you when you visit our website). We do not collect information from any cookies or intentionally use them for any other purpose than that, which is handled by an automated website system only.